Xceedlabs works closely with software product development companies to create the best fit virtual development team. Our services offerings are tailored to needs of both a start-up software product company and a mature product development company with an existing customer base.
We help our customers manage the SDLC. We can provide dedicated virtual teams to manage complete SDLC or only parts of the SDLC. We provide the following services:
Product Co-Development
We would create an offshore team for you. This team would work in conjunction with your existing onsite team.
Our team can log on to your servers through secure VPN
Our teams can work US time zone or India time zone according to customer preference
Strict Version Control System can be implemented to ensure smooth working on the same piece of code - Perforce, CVS or VSS
Our team can work individual components which can be integrated with your existing code
Prototype to Final Product
If you have the prototype of your product ready, you can involve our teams to build components or the complete product. After a complete knowledge transfer excercise, our technical teams would work closely with you to develop individual components, these components can then be integrated by your onsite team for the final release.
We can also work with start-up companies that have an idea or a prototype ready. We would provide strict IP and idea protection and dedicate a team with the required technical skills to work on converting your idea into a final product. We can provide teams with different skills to do parallel development and hit the market according to your business plans.
New Product Versions
If your product is already selling in the market and you are now ready to create the next version for your customers, we can provide just the right team to work with you. Our technical lead and Project manager can visit your onsite development center, understand your product, understand the new version features, create flowcharts and technical specs document with your team. Once done, they would come back and work with the offshore team to produce the next version. You can also have your team visit our development center and train the teams.
Testing
All software product companies have a large need of testing teams. If your test cases and test designs are ready , we can provide you manual test engineers for dedicated or periodic usage. Our team of manual testers would create test reports for all your test cases and give to your onsite development team. Our testing team can work directly on your development or staging server.
We can also provide Automated Testers. We already have testers experienced in some tools, if you use a specific tool, we can have our testers trained on that tool for your projects.
Product Maintenance
Xceedlabs can provide dedicated teams to manage large applications. A combination of onshore-offshore delivery model helps us provide 24/7 support to our customer. Our onsite teams handle user queries on the spot and resolve them, while the offshore team works on major issues, enhancements, reports writing and bug fixing.
24 / 7 Technical Support
Xceedlabs can create a Technical support team of engineers for your software product. We can provide Level1,2,3 and 4 support. Our strong CRM software logs all customer queries and our voice and accent trained multilingual level 1 engineers can add lots of value to your customer support. We would sign SLA with you and maintain our SLA 100%.
Documentation, Training and Help
Our E-learning and multimedia design team has large expertise in User Interface design, creating flexible help modules and user manuals for software products. We have technical writers who can create crisp technical user manuals for your customers. Our E-learning modules would provide screen shot simulation based training to your users.