Xceedlabs offers 24 / 7 level 1, 2, 3 and 4 Technical Support for software products. We can offer just level 1 and 2, while your onsite team can handle level 3 and 4. A typical engagement would involve – setting up of a level 1 and Level 2 helpdesk to log in customer queries and provide quick resolution to common problems. In the first phase, Xceedlabs team would work only on Level 1 and 2. Once our technical development team becomes expert at your product, we can start handling level 3 and finally level 4 A typical offshore application support at Xceedlabs covers the following activities:
Level- I Support activities:
In coming Call handling and management (end-to-end administration)
